HealthLandscape Support Options

HealthLandscape provides three levels of support

1. Telephone Hotline Support. Call 513.322.5141 to talk with a specialist about your mapping needs and questions. Assistance will be provided at no charge for the first 15 minutes. Assistance in excess of 15 minutes will require a separate professional services arrangement which may include charges as described below. No charges will be incurred for first-time-callers.
2. Data Mining Support. HealthLandscape includes a broad library of pre-existing data useful for creation of standalone maps or map layers to be combined with user uploaded data. Contact Service & Support at 513.322.5141 to discuss your need for data and explore potential sources of data available for your investigation. Assistance will be provided at no charge for the first 15 minutes. Assistance in excess of 15 minutes will require a separate professional services arrangement which may include charges as described below. No charges will be incurred for first-time-callers.
3. Professional Services Support. HealthLandscape technical specialists are available to consult with users on a project basis. First time callers may contact HealthLandscape at 513.322.5141 to review their need for mapping services and discuss an approach that provides mapping solutions, data sources, and content creation service specific to your problem or need. A proposal summarizing an approach, deliverables, time and cost will be submitted for each client application/need discussed. HealthLandscape will proceed with the proposed effort following approval by the client. No charges will be incurred by the client for the proposal creation process unless approved in advance.

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